Effective date: 7 October 2026.
1. Service provider and contact
BELVOYA is operated by K&K Global Solutions sp. z o.o., ul. Józefa Sowińskiego 59/46, 01-105 Warszawa, Polska. NIP: 5842854900, KRS: 0001117071 (Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego), REGON: 529188511. Share capital: 5 000 zł.
For questions, complaints and account requests, contact kontakt@belvoya.pl.
2. What the service includes
BELVOYA provides free hotel searches, hotel and rate information, an optional account and a list of saved offers with your chosen price and stay criteria. You can search without an account. An account is required to save offers and may give access to rates available only to signed-in members.
The current search covers one room for one to four adults and up to four children with their ages. Rates are requested with Polish guest nationality. If the nationality of the guests is different, the displayed rate may not apply. Available destinations, currencies and filters are shown in the search form.
BELVOYA allows verified account holders to complete supported hotel bookings online. Searching, selecting a room or saving an offer does not by itself create a hotel reservation or payment obligation. Before payment, the production checkout rechecks the current price, availability and rate conditions. A booking is treated as confirmed only after the accommodation supplier confirms it and BELVOYA displays a supplier booking reference. Saved offers do not currently trigger automatic price checks or email alerts.
3. Prices, availability and hotel information
Rates and hotel information come from our accommodation technology supplier, Nuitée / LiteAPI. Results depend on your dates, occupancy, currency and selected conditions. They reflect the availability returned at the time of the search and may change. BELVOYA does not guarantee the lowest market price or coverage of every hotel and every available offer.
The main price refers to the selected stay and occupancy, unless explicitly stated otherwise. We include known mandatory taxes and charges in the total, and describe any known amount payable at the property separately. We omit offers whose mandatory charges cannot be reliably calculated. Check the room type, board, cancellation deadline, currency and payment conditions for each rate. A refundable rate may still carry a fee after its cancellation deadline.
A payment redirect or card authorisation alone is not a hotel confirmation. If the booking outcome is uncertain, do not submit another payment for the same attempt until its status has been checked. Confirmed BELVOYA bookings are available in My bookings. Where cancellation is supported, the current supplier status is checked before you confirm cancellation; the final refund amount and any cancellation fee depend on the selected rate and the supplier response.
Some member rates are restricted to signed-in users under supplier rules. Hotel descriptions, photographs, ratings and facilities may come from different supplier records. If information is unclear or inconsistent, contact us before making a travel decision. Saving a target price does not reserve a room or guarantee that the target will be reached. For an online booking, the booking holder and primary guest details are transmitted through the booking flow to Nuitée / LiteAPI as needed to create and service the reservation. Payment is processed through the supplier’s production payment flow; BELVOYA does not ask you to send full card numbers or security codes by email or support channels.
4. Account and duration of the service
You can use the search for the duration of your visit. An account service begins when registration is completed and continues until it is closed. Provide accurate information, use an email address you control and protect your sign-in credentials. Google sign-in is optional. Do not share your account or use another person’s account without authorisation.
You may stop using the search at any time and remove saved offers in your account. To close your account, email us from its registered address. We may need to verify that the request comes from the account holder. Closing an account is free. Personal data are handled as described in the privacy notice.
5. Technical requirements and fair use
You need an internet connection, an up-to-date browser with JavaScript and, for an account, access to email and the storage needed to maintain a secure session. Network or supplier interruptions may temporarily affect the service. Keep your browser updated and do not disclose passwords or verification codes to other people.
Do not submit unlawful content, attempt unauthorised access, bypass access or rate limits, or use automated requests that disrupt the service. We may temporarily restrict access where necessary to address abuse or a security incident. Any restriction should be proportionate, and you can contact us to challenge it.
6. Complaints and assistance
Send complaints about BELVOYA to kontakt@belvoya.pl. Describe the problem, when it occurred and the result you expect. Include the relevant hotel or search criteria if helpful, but do not send passwords or payment-card details. We respond to consumer complaints within 14 days of receipt. We may ask for information needed to investigate, without limiting your statutory rights.
These terms do not exclude or restrict mandatory consumer rights or the service provider’s liability where exclusion is not permitted by law. Consumers may obtain assistance from their local consumer adviser or the European Consumer Centre for relevant cross-border matters.
7. Changes and related information
We may update these terms when the service, applicable law or security requirements change. We publish the effective date of each version. Material changes to an ongoing account service will be communicated in advance, with information about your options, including closing the account. A free account does not itself create a hotel booking or payment obligation. A paid booking begins only when you deliberately enter the production checkout, review the current booking conditions and submit payment. Material changes to the booking flow or these terms will be reflected in an updated version.