Message BELVOYA
Contact our team directly in your account. Your conversation and our replies are saved in your account, so you can return to them at any time.
For an existing booking, select Message BELVOYA in My bookings to include its details automatically.
Help with BELVOYA
Start with our help centre for answers about sign-in, offer conditions and saved stays. Go to the help centre.
Write to us
Describe what happened and include your booking reference or BELVOYA order reference, the hotel, stay dates and the email used for the booking. If the booking is not confirmed yet, include the time you tried to pay. Never send your password, card security code or full payment-card details.
For a time-sensitive issue, include the arrival date and a short description in the subject line so we can identify the booking quickly.
Service operator
- Name
- K&K Global Solutions sp. z o.o.
- Address
- ul. Józefa Sowińskiego 59/46, 01-105 Warszawa, Polska
- Tax identification number
- 5842854900
- KRS
- 0001117071
- Registry court
- Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego
- Share capital
- 5 000 zł
About an existing reservation
For a booking made in BELVOYA, open My bookings to see its status, supplier booking reference, confirmation document and available cancellation options. Open My bookings.
If a payment appears on your card but the booking is awaiting confirmation or requires verification, contact us with the order reference. Do not make another payment for the same stay while the result is being checked.
If you booked through another service, contact that service using the information in its confirmation. BELVOYA does not have access to bookings made elsewhere.