Do I need an account to search?
No. You can search hotels and view public prices without signing in. An account lets you save stays and access member rates where available. Your account is free.
Which destinations and stays can I search?
BELVOYA searches for 4 and 5-star hotels worldwide. The search currently supports one room for 1–4 adults, up to 4 children with their ages, stays of 1–30 nights, and prices in PLN, EUR, USD or GBP. Multiple rooms are not currently supported.
Are prices per person or for the whole stay?
The displayed total covers the selected adults and children in one room for the entire stay. It includes mandatory taxes and fees known to the supplier. Known amounts payable at the property are included in the total and explained separately. Offers with incomplete mandatory-fee amounts are omitted. Flights and transfers are not included.
Why can a price change?
Hotel rates and availability change. Viewing a price or saving an offer does not hold a room or lock in a price. The final amount and conditions must be rechecked before any purchase.
Why do signed-in users sometimes see a different price?
Some suppliers make selected rates available only to a closed group of signed-in users. Public and member offers can therefore differ. A member rate does not always mean a lower price, and its conditions should still be compared.
What do All Inclusive and refundable mean?
All Inclusive indicates the meal plan provided by the supplier; its scope and hotel services can vary. A refundable offer may allow cancellation only before a specified deadline. Always check the exact meal plan, cancellation deadline, time zone and applicable penalties in the selected offer.
Can I complete a booking and pay now?
Yes. Search is available without an account, while a verified BELVOYA account is required to complete an online booking. Before payment we recheck the current price, room and cancellation conditions. A payment return by itself is not a hotel confirmation; the booking is confirmed only after the supplier confirms it and a booking reference is shown in your account.
Where can I find my booking confirmation?
Open My bookings after signing in with the account used to book. A confirmed booking includes the supplier booking reference and a confirmation document that you can open or save as PDF. Keep these details for your stay.
What if I paid but my booking is not confirmed?
Check the status in My bookings. If it is awaiting confirmation or requires verification, contact us with the BELVOYA order reference, hotel, stay dates and the time of the payment attempt. Do not pay again for the same stay while the result is being checked.
Will I receive price alerts?
Your watchlist stores the hotel, dates, guests, target price and selected meal-plan or refund conditions. Automatic price monitoring and email alerts are not currently active. Re-run the search to see current availability and prices.
Why are there no results?
There may be no matching availability for the selected dates, or your filters may exclude the available offers. Try another date, destination or fewer filters. A temporary supplier connection issue can also prevent results from loading.
Which guest nationality is used for the rates?
The default main guest nationality is Poland (PL). Signed-in users can change it in Profile; future searches then use that choice. Choose the nationality that matches the main guest’s passport. Nationality can affect rates, so a change requires a new search and price check. Language, location and the advertising market do not set nationality.
How do I access my account?
Choose “Sign in” on the home page and use Google, Apple when available, or your email and password. If you registered with email, confirm your address using the link in the message. Use “Forgot password” on the sign-in form to reset it.